Frequently Asked Questions
Everything you need to know about TiCoisa Cloud Gaming
🎉 Welcome to TiCoisa Beta!
Thank you for being part of our journey!
TiCoisa is currently in BETA - we've just launched and we're excited to have you here! As a new platform, we're constantly learning and improving.
We Need Your Support!
If you face any issues, we sincerely apologize. We're committed to making improvements every day, and your patience helps us grow.
Together, we're building the best cloud gaming platform!
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🚀 Getting Started
TiCoisa is a cloud gaming platform that allows you to play high-performance games on any device without expensive gaming hardware. We provide enterprise-grade gaming rigs in the cloud that you can access remotely.
- A valid email address
- A valid phone number
YES - CRITICAL: You must own the games you want to play on Steam. TiCoisa provides the gaming hardware (VM/rig), but you must:
- Log into YOUR Steam account on the cloud rig
- Download YOUR games that you own
- Play your legally owned games
We do NOT provide games - we only provide the high-performance hardware to run them.
🎮 Gaming Sessions
- From Dashboard - Click on a gaming tier card
- Choose Duration - Select session length
- Select Payment - Premium, subscription, or balance
- Complete Payment - Pay via Razorpay
- Wait 30-60 seconds - Gaming rig starting
- Connect - Click Connect button
YES! From Active Game Session panel on dashboard:
- Click "Extend Session" button
- Choose additional time
- Pay or use balance
- Session extended immediately
YES! Share Session button:
- Click "Share Session" on dashboard
- Select friend
- Friend gets notification
- Friend clicks Join
- Play together!
💳 Subscription Plans
Value Monthly
₹799/month
- 30 hours gaming
- 30 days validity
- 24/7 access
- ₹26.63/hour
- Regular gamers
Power Monthly
₹1099/month
- 30 hours gaming
- 30 days validity
- 24/7 access
- Higher performance
- ₹36.63/hour
Premium On-Demand
Pay per session
- ₹99-₹799/session
- No commitment
- Use anytime
- Higher Performance
Value Monthly: Gaming Tier 1 access, standard performance, most games
Power Monthly: Gaming Tier 2 access, higher performance (better GPU/CPU/RAM), demanding games
💰 Payment & Pricing
Tier 2: ₹99 (30min), ₹199 (1hr), ₹399 (2hr), ₹599 (3hr), ₹799 (4hr)
Prices include 18% GST
YES! Automatic refund: Unused time → Available Balance (minus 1-min buffer)
⚠️ ALWAYS SAFE to stop early - remaining time ALWAYS REFUNDED!
📀 Persistent Storage
Keep games installed between sessions! Pricing: 50GB (₹259), 100GB (₹359), 150GB (₹459), 200GB (₹559) per month + GST
🎯 Ready-to-Play Games
100+ pre-installed games ready to play instantly!
No downloads, no waiting - perfect for users without Persistent Storage!
- Versus/Fighting Games - Mortal Kombat 11, Street Fighter, Tekken, and more
- Co-op Games - Castle Crashers, Streets of Rage 4, TMNT, Minecraft Dungeons
- Single Player Games - Action and adventure titles
✅ Library keeps growing! Check Games page for latest additions
YES — you need to own the games you want to play on your own Steam library. However, Ready-to-Play Games give you these advantages:
- ✅ Pre-installed on gaming rigs — no waiting for downloads
- ✅ Ready to launch immediately
- ✅ No download required during your session
- ✅ Included with your session at no additional cost
- ✅ Play instantly — just start your session and go!
⚡ Gaming Tiers
Gaming Tier 1
Perfect for Normal Gaming
- ✅ Fighting games
- ✅ Indie games
- ✅ Casual gaming
- ✅ Most multiplayer games
Gaming Tier 2
Great for Demanding Games
- ✅ Latest AAA games
- ✅ Competitive gaming
- ✅ Graphics-intensive titles
- ✅ Maximum performance
🚀 More Gaming Tiers Coming Soon!
As our user base grows, we'll introduce more tier options with better pricing and specialized configurations. Your support helps us grow!
🎛️ Active Game Session Panel
Control center on dashboard when session is running:
- Connect Button - Opens your gaming session
- Share Session - Invite friends to join
- Extend Session - Add more time
- Stop Session - End early (refund given)
Shows real-time info: start time, duration, remaining time (color-coded)
🔧 Troubleshooting
Automatic refund! Full time credited to balance + email sent. Try again immediately.
24/7 Support: Live Chat (footer), Email: support@ticoisa.com, Response: ~1 hour
Still Have Questions?
Our support team is here 24/7
👥 Social Features
⚠️ LIMITATION: Voice chat DISABLED during active session for user who has started the session
Solution: Start voice chat BEFORE session OR friend starts it
YES! Direct messaging with friends, real-time notifications, read receipts